Costa Coffee: Getting the people behind the strategy

Stirring stuff: changing the environment at Costa Express

We developed an exciting new environmental strategy for Costa Express, designed to drive engagement and behaviour change, while satisfying stakeholders.

Impacts and benefits

  • ISO 14001 certification achieved within 12 months
  • Upskilled, empowered workforce
  • Sustainability goals aligned with business strategy
  • Embedding of sustainable thinking in company ethos

A pleasure to work with Simply Sustainable, your immeasurable knowledge, drive and hard work led us through to achieve ISO 14001 certification and develop our environmental strategy Nick Orrin Global Operations Director, Costa Express

The story

Costa Express asked Simply Sustainable to develop an engagement and behaviour change strategy that would both improve the company’s environmental performance and meet stakeholder expectations.

Core to the strategy is environmental management system standard ISO 14001, which we supported in implementing throughout the process, receiving certification within 12 months.

We have continued to work with the company, and over the past four years we have: upskilled employees with face to face and online training; empowered leaders to consider how their teams can make better decisions, promote and implement good sustainable practice; and guided department heads in setting environmental performance targets which align with the business strategy.

Apart from the directly measurable changes, the most significant impact has been the embedding of sustainable thinking into the ethos of this fast paced, rapidly growing company.

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